The Patriot and his better half just completed closing on a house in the country. I was raised on a farm, she was raised in DC, and always lived in a major city. I have been in the city with her on a temporary basis for three years, now the country mouse can return….
You can follow our re-introduction into the wild on our blog – Yadkin Yard Yacking
For my friends looking for auto repair in Winston Salem, NC let me share this with you….
An update to you from my previous post. On Dec. 31 I received a check from Carolina Mobile Auto Repair in Winston Salem, NC for a refund for what they charged me when they hit my truck with a hammer trying to fix the fuel pump on my 1994 Mazda B2300 pickup for work done under warranty that they couldn’t fix. This life lesson is closed.
I had been getting the run-around with a fuel pump issue and Carolina Mobile Auto Repair in Winston Salem, NC for over a year. Their attempt to fix the issue was to replace the fuel pump, though on my first visit I mentioned the fuel pump had been replaced and they may want to check wiring, etc. After repeated failures and tow bills, the last time they worked on it. my truck wouldn’t crank when they said it as ready and I went to pick it up. In front of me, their mechanic came out with a hammer and hit on my fuel tank trying to make things work…..
My father and brother have both been customers of Jones Tire And Automotive in Statesville, NC so I turned my truck over to them. Right off the start, they found an electrical issue and made the appropriate repair. Two months later and my truck cranks every time I try it. Now I will let them work on my car that my previous mechanic (also Carolina Mobile Auto Repair in Winston Salem, NC) couldn’t get the miss out of….
These folks are highly recommended by not only me, but my father, brother, and nephews!
For my friends looking for auto repair in Winston Salem, NC let me share this with you….
First off, mechanics is not a foreign field to me. I pay people to work on my vehicles because a physical disability now prevents me from doing so myself. I have done much “normal” repairs/maintenance and quite a bit of major stuff. ( swapping engines/trannies rebuilt several engines, valve jobs, brakes, you get the idea, I’m not ignorant of mechanical things).
When I first visited Carolina Mobile Auto Service in Winston Salem, NC I had a fuel pump replaced, after the installation, my fuel gauge no longer worked, but for an additional fee it was repaired. A few months later, the fuel pump died, and as per their warranty it was replaced for no charge, parts and labor. A few weeks later (169 miles or so) and that fuel pump died. After having it towed back in, the only thing they did was hit the fuel tank with a hammer (thinking the impeller was stuck on a new fuel pump), add fuel additives, and charge me $60.
When I went to pick up the truck at Carolina Mobile Auto Service in Winston Salem, NC, it wouldn’t start. The mechanic came out and hit the fuel tank with a hammer again. He pulled out a spark plug and turned the motor over, there was fire in the plug, but it was dry, no fuel. I of course left the truck. After a few days, I was told that it would start every time they tried it and nothing else was done to it.
Within a week of getting my truck home, the strap that holds the fuel tank to the frame came loose while going down the road. The next day, the fuel pump died again while I was an hour away from home after dark…. On my last visit at Carolina Mobile Auto Service in Winston Salem, NC Tommy told me that I might need to take my truck to the dealer, they were stumped as to what the issue is. The same line I got after they couldn’t fix the miss in my car.
Yes, I also had the plugs and wires changed on my car, there was/is still a miss and they said they were unable to find and fix it. So to date, they have worked on both of my vehicles, and admit that they can’t repair either of them…. I have tried twice to get the $60 refunded for the hammer hitting troubleshooting session, they agree to pay it, but didn’t have the cash on hand….
To Carolina Mobile Auto Services credit, after posting a review on Google, I did receive one (1) voice message from Bill apologizing for “dropping the ball” with my issue and wanted me to contact him about bringing the vehicle in for more troubleshooting to figure out the problem. The last troubleshooting was hitting my truck with a hammer thinking the impeller was stuck in a new(?) fuel pump. Why would I want to pay another tow bill (#4) to have Carolina Mobile Auto Service look at it after their complete incompetence so far? Bill admitted repeatedly that they dropped the ball on my issues and that I shouldn’t have been charged on my last visit.
Response from the owner:
I have called this customer several times and left a message to try and resolve his concern. We have mailed this customer a check for his refund of $60.55. We are sorry that we could not repair the truck to his satisfaction and I have offered to continue troubleshooting his intermittent fuel problem for no charge.
Carolina Mobile Auto Services – Wednesday, December 07, 2011
Verified owner
As of today, Thursday, December 22, 2011 I have yet to see this mythical check, I live in Winston Salem NC, just like Carolina Mobile Auto Service, not too far for the post office to deliver efficiently even in the Christmas rush.
The biggest problem I see at Carolina Mobile Auto Service in Winston Salem, NC isn’t that they have an incompetent employee (or 2) but the fact that after posting a review on Google, the owner replied and kinda stretched the truth a little. Mistakes can be corrected, but honesty is very important with someone that performs services for you, and so in appreciation of their honesty, I share my experience even more.
But seriously, my screen name for my review, TruthHasNoAgenda. With a customer that has that as their screen name for an unpleasant review, wouldn’t you make sure you told the truth about the issue?
Caution to vehicle owners with little or no mechanical background or knowledge. Two weeks after the owner stating online that the “check is in the mail“, I have yet to see it….. if a fib is told about a refund of an admitted mistake, what else will they fib about? I’m just askin’……….
The patriot has been very busy this year and posts have stopped. I did have a small nerve issue in my neck at the start of the year, but let me tell you what my hero faced. There are all types of heroes, this is about a new one that joined the ranks of heroes recently…
My Precious Hero
In late May my fiancee underwent surgery for a “complicated cyst” in her right ovary. It turned out to be ovarian cancer. It was caught in stage 1 but an aggressive bugger according to her doctor. Biopsies were taken from various areas.
Results showed that the cancer was contained to the right ovary and all of the biopsies that were taken turned out to be clear of cancer.
Ovarian cancer is a creepy and sneaky foe. My fiancee had no symptoms other than nausea, vomiting, and/or diarrhea once or twice a month for 6 months or so. Her mother read an article about a lady that had ovarian cancer, one of her symptoms was the same as my fiancee. Her mother mentioned her concern that my fiancee may have ovarian cancer, my fiancee mentioned that to her doctor, a light went off, another battery of different test were performed and the mass was spotted.
Only 11% of ovarian cancer is caught in the 1st stage, that is why it is sneaky. It silently creeps up on you….
Her sweet mother passed away just short of 96 years young after my fiancee recovered from surgery. She passed at home with her 2 daughters with her the last couple of weeks. Her curtain call was the early detection of my precious sweethearts’ cancer and possibly saving her life.
My fiancee faced cancer head on, the passing of her mother, and then the chemo….
The chemo is a battle all to itself, it is after all, mustard gas.
Since the surgery she has had spells of violent muscle spasms in her right thigh, unlike any I have seen in my 54 years.
These spells have gotten more frequent and more intense.
An MRI from 2005 showed several bulging discs in her cervical and lumbar region, a new test was scheduled.
A follow-up scan detected a blood clot in her right leg near the hip. And then we end up with me stopping at the ER after a trip to do lab work had her in agony, that and the fact she couldn’t get off of the couch for 3 days.
They medicated her, got an MRI of the clot and her spine (She missed the MRI session 2 days earlier because she was in so much pain). We found out that they were comfortable with the clot and her taking Warfin (rat poisin) to dissolve the clot at home, along with some pain killers while she waits to see an orthopedic.
Need I say more? my precious is my hero…..
I did say I was tired? Yes, yes I did say that, because I was/am tired of the Road Runner Run-Around….
Since my last post, TWC sent supervisor “Bill” out. He noticed a couple more things right off the bat. He and Noah worked on outside lines when they could, up until Noahs’ vacation. Major improvements were made, but we still have issues as demonstrated by my speed test and line quality test results that I will post.
Today should take care of my Time Warner Cable Road Runner high speed turbo internet access, my installation disk should be arriving from AT&T.
With all of the research I have done because if this issue, I found out that DSL would serve me better anyway for the way I use the internet. We have been “hyped up” on download speeds… one needs to remember the basics of computer network communications, packets of info being exchanged, lag time, upload speeds, etc…..
Enough of the lightning fast high speed turbo internet access from Road Runner, my next post will be about my hero.
arghhhh!!
I spent another 3 hours today documenting my “bad times” online. I realized that I am tired….
I walk out of stores if the service is slow or sub-par, not gonna beg anyone to take my money. Someone somewhere is usually ready to gladly serve me to get my money. And yet I have stuck out this issue with my Road Runner Internet service for 6 months. I mainly at this point want them to do the right thing and not “let them off the hook” by dropping the service. However, one little guy can only fight a giant for so long until he tires out… I am tired…
The speed of my lightning fast high speed Road Runner internet with Turbo from Time Warner Cable today is:
Only slower than 92% of the US…
The line quality of my lightning fast high speed Road Runner internet with Turbo from Time Warner Cable today is:
Deep Sigh….. I’m tired….
Again today I am documenting my Road Runner internet speed and line quality. I was also asked by my tech guy to plug straight into Time Warner Cables’ modem to by-pass my router and anything else I have “plugged in” to see if the issue still happens. He wants me to do some ping and tracert and get a screen capture of any issues just hooked into the modem, so he can show it to his boss and the level 3 eggheads to get somebody on the ball. I reminded him that I did that exercise a couple times a week since May, straight to Time Warner Cables’ modem and the issue is still there. I have documented problems almost every day since the middle of June, no one seemed interested to see them, but for him I will play the game one more time, ’cause I like him.
Those are the words I see a lot of the times when I do my line quality test. Sadly, that is what I use the internet for, Real-Time Internet Applications.
The line quality of my lightning fast high speed Road Runner internet from Time Warner Cable today is:
Only a 2% packet loss, some say 1% is to much. Ping and Jitter are off the charts, and since this isn’t an easy fix, the supervisors want me to go away and act like it is my equipment.
The speed of my lightning fast high speed Road Runner internet from Time Warner Cable today is:
Slower than 97% of the US….
Yes my internet is really sucky with these numbers. Sadly, this is going on 6 months and it seems only 2 people at Time Warner Cable believe me. I am treated like I just went out and bought a computer at a big box store and not sure how to check my mail. In fact, I built my second computer about the time most of the techs I’ve seen were still crapping in their pants. I operated a BBS for 5 years before jumping on the internet in 1996, and I know a good internet connection and a bad one. I also know good customer service and bad customer service.
The AT&T commercials are looking better every time I see them, especially for the introductory promo price of $19.95 a month! I’m paying $52.95 a month?!?!?! My now that I read that I feel kinda foolish.
I’m still screaming with my lightning fast high speed Road Runner internet service!
The speed of my lightning fast high speed Road Runner internet from Time Warner Cable today is:
The line quality of my lightning fast high speed Road Runner internet from Time Warner Cable today is:
Only 14% Packet Loss! Only 14 out of 100 data packets needed to be re-sent…
Compare that with YOUR service….
Here are the stats for my lightning fast high speed Road Runner internet for today. I have noticed from the search results, I am not the only one having issues, others are finding me when searching for crappy Road Runner internet in my region. My issues have been going on since May, went through the Better Business Bureau to get them back on the job and, well, you can read up on the continuing saga of me, a little guy, trying to get the giant Time Warner Cable to do what it is being paid to do from this link…
Only 9% Packet Loss, only 9 out of 100 data packets needed to be re-sent…
The speed of my lightning fast high speed Road Runner internet from Time Warner Cable today is:
Not too bad today, only slower than 75% of the rest of the US
Compare your internet service with my value at $54.95 a month…..
